Returns & Refunds

We want you to love your Village Eco Life products.

If something isn't right with your order, please get in touch with us so we can help.

Changed your mind?

For hygiene reasons, oral care products should only be eligible for return if they are unused, unopened and in their original condition.

We recommend deciding on the final return period once your local consumer-law requirements and operational policy have been confirmed.

Received something damaged?

We're sorry.

Please contact us as soon as possible with:

  • Your order number

  • A description of the issue

  • Photos of the damaged product and packaging

We'll assess the issue and arrange the appropriate resolution.

Received the wrong product?

Please contact us and we'll make it right.